At SD Model Car, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return process in compliance with EU consumer protection regulations.
You have 30 days from the date of delivery to return any item for a full refund. This exceeds the EU-mandated 14-day withdrawal period, giving you extra time to decide.
If your scale model arrives damaged, please contact us immediately with photos of the damage. We will arrange a free replacement or full refund at no cost to you.
Refunds are issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.