Return Policy

At SD Model Car, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a straightforward return process in compliance with EU consumer protection regulations.

30-Day Return Window

You have 30 days from the date of delivery to return any item for a full refund. This exceeds the EU-mandated 14-day withdrawal period, giving you extra time to decide.

Return Conditions

• Items must be in their original, unopened packaging
• The scale model must be undamaged and complete with all accessories
• Include your order number with the return

How to Return

1. Contact our support team at [email protected] with your order number
2. We will provide you with a return shipping label
3. Pack the item securely in its original packaging
4. Drop off the package at any postal service point
5. Refund will be processed within 5 business days of receiving the return

Damaged Items

If your scale model arrives damaged, please contact us immediately with photos of the damage. We will arrange a free replacement or full refund at no cost to you.

Refund Method

Refunds are issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.